“I don’t care if you’re my flesh and blood. I hate everything you stand for.”
“I need our relationship to go to the next level.”
If only it were as simple as just spitting it out.
But in reality, some conversations just really, really suck to have.
Because you don’t want to be hurtful.
You don’t want to be cruel.
And you really, really don’t want to be rejected.
Of course, you also don’t want it to spiral into blame, yelling,
crying, threats, awkward silence, or the horribly final,
“Well, I guess that’s it, then. Have a nice life.”
Because relationships matter.
We don’t simply want to have our say; we want to actually feel heard. We want reconciliation. We want to feel a deep connection with those we love—and a sense of understanding and mutual respect with those we don’t see eye to eye with.
Hard conversations can be graceful. Generous. Honest. Giving. Effective. Beautifully direct.
That’s why we’ve created this course, which you can call on whenever it’s time to face the conflict head on.
Because mature adulting requires hard conversations.
Hard Conversations TOOLKIT
How to Navigate Those Tricky “Can We Talk” Moments
The Hard Conversations Toolkit gives you powerful skills to show up in hard conversations so that you can quickly navigate those “can we talk” moments.
And instead of procrastinating, you’ll dive right into them without nail-biting or waiting for the right moment.
You shouldn’t have to feel like you’re walking on eggshells. And now you won’t have to.
You can finally let go of perfection and be congruent inside and out…and still have a hard conversation that makes the other person feel “invited” rather than confronted. (No more hearing someone ask you, “Um, where is this going?”)
Our toolkit also allows you to master those moments so that you never dread—or worse, avoid—a hard conversation again.
Soon, you’ll be able to:
- Ask yourself the right questions beforehand, so you’re clear and beautifully expressed (instead of reckless or tongue-tied)
- Pause and think without squirming or compulsively filling the dead air with things you didn’t mean to say.
- Make the whole talk feel like a win-win—even if you don’t come to an agreement.
- Navigate conflict like a pro, and inspire friends, family and colleagues to do the same.
- Create transparency and open-heartedness wherever you go.
- Be such a master that you never dread or avoid a hard conversation again.
By the time you’re finished with Part 1, you will have discovered all the different types of hard conversations you might find yourself having.
You will be able to walk confidently into conversations without viewing conflict with dread or fear. You’ll feel empowered to put on your “big girl panties” and navigate difficult moments with ease.
Someone has you feeling uncomfortable? You’ll never find yourself losing sleep or obsessing over how to have that conversation again…
…or obsessing over how you could have handled a conversation and didn’t!
before the conversation
If you want to stand confidently, respond smoothly, and confront a situation with ease, the most important part of a hard conversation is preparing for it.
In this section, you’ll be guided through the three steps you need to take to prepare for the hard conversations you know you need to have or might need to have in the future.
You’ll discover the importance of the three “I’s”: Inquiry, Intention, and Invitation.
By using the three “I’s,” preparing for the hard conversation, and connecting with your deeper motivation for having it, you’ll feel more in control of your feelings and more capable of walking into “lion’s den” situations.
Never again feel flustered or lose sleep over how you thought a conversation should have gone.
Do these steps enough times, and you won’t have to prepare ever again, because it will become second nature to you.
during the conversation
Remain calm and maintain your resolve.
You’ll be informed by the conversation instead of reacting to it.How? By putting your courage and skills into action and applying a little TLC to your hard conversations.
For those moments where you’d rather crawl under a rock or maybe even come out full force like a lioness, learn to have a hard conversation by applying Truthtelling, Listening, and Completion.
These tools are not only effective but necessary for having you walk away feeling great about the conversation, and even creating a win-win situation between you and the other person.
after the conversation
Discover how to accelerate your learning and make hard conversation skills second nature even faster with three steps we call RIP: for Reflection, Integration, and Practice.
Reflect on what worked and what didn’t—all while fine-tuning your skills to keep having hard conversations.
It’s always good to do a “post-mortem” on a hard conversation to get a deeper understanding of where you stand, what worked, and what didn’t.
This way, you can genuinely let it “rest in peace” and continue having hard conversations using the tools you’ve gained.
In this section, you’ll get answers to the most frequently asked questions about hard conversations and the tools to navigate the obstacles to actually having them.
We’ll face your burning questions and worst-case scenarios—so you’ll rest assured there’s nothing you can’t handle.
If you’re ready and have the capacity to integrate these tools, you can start having those hard conversations on an even playing field.
Here’s what you’ll get instantly
Hard Conversations Interactive and Printable Workbook
- How to start: Learn to turn “We have to talk” from a big “Uh-oh” to a gracious invitation.
- Info on navigating the three “phases” of a hard conversation: before, during and after.
- Reflection questions to “grade” your conversations as you practice, and make each next one better.
- At-a-glance quick tips that’ll be little lifesavers each time you thumb through and use them.
- “Shouldn’t I just let bygones be bygones?” “What’s the point when they’re just going to get offended?” “How do I get through to someone who never listens?”…And other burning FAQs—with our answers.
Hard Conversations Audio Empowerments
- Prepping your conversation: Kelly reminds you what to focus on and bolsters your confidence to go ahead and do this thing.
- Right before: This is the “you got this” pep talk you need to go for it and stay on track.
- After: You did it! Kelly helps you check in with yourself and keep that conversation muscle limber and ready to go again.
Will this be hard work?
To some degree, yes…
But it’s way less work than walking on eggshells, feeling anxiety from procrastinating on having that important conversation, or simply remaining quiet and eventually being consumed by resentment.
The content is easy to digest, and it’s “go at your own pace.”
You’ll receive PDF worksheets and an audio walkthrough for each module.
I’m not here to overload you with information, but to simply provide you with the transformational experience of mastering hard conversations so you have skills that lasts you a lifetime and make your life easier.
Can’t I do this on my own?
Sure, you probably can—but if you could, wouldn’t you have already done it?
Having hard conversations is a skill…one that anyone can learn with the right lessons and tools.
With the guidance of this toolkit, I promise you’ll walk away never having to question yourself about what you “should” have said in that heated situation ever again.
Will I get any kind of interaction or live support?
My team and I are available to answer questions and ensure you’re making progress as a hard conversations specialist. All you have to do is email us at firstname.lastname@example.org. We’ve got your back!
So, how much is this investment?
If you’re ready to do this and you can commit to all the actions outlined above, it’ll cost you a fortune to miss out on what you’ll be getting inside Hard Conversations Toolkit.
I mean, to never feel anxious, or like you’re walking on eggshells again, is priceless.
Applying the Hard Conversations Toolkit to your career or business alone can save you time, energy, and money. It can also uplevel your status, and even increase your income.
In many cases, using the toolkit inside your business (if you’re a coach, expert, or speaker) will help you generate client results and cash flow.
That said, your investment for the Hard Conversations Toolkit is just a one-time payment of $300.
There’s one last thing I want to point out about the investment: You’re going to pay no matter what. If you choose to continue going it alone, you will pay through tough experiences and the school of hard knocks.
I’ve met them both, and they’re very greedy. I’m pretty sure you’ll end up paying much more than your investment in the Hard Conversations Toolkit over time, by avoiding hard conversations.
And likely…it will cost you dearly in that time.
Not to mention all the blood, sweat, and tears.
I’m just being real here.
Invest in the Hard Conversations Toolkit, and with your 100% commitment to the plan we lay out for you, you’ll be more than ready to have hard conversations anytime you need to.
We’ll save you from costly mistakes that can set you back years in your self-esteem or worthiness.
here’s what people are saying
“Everyone needs to stop what they’re doing, call up that difficult relative or co-worker, and have the hard conversation you’ve been avoiding right now! This is an extremely pragmatic course that will give you the tools and confidence to not only get through the difficult moments, but also learn and grow from them. As the course says, there are no ‘wrong’ ways to go about having the hard conversations—but there are ways that are more effective than others. And this will give you an amazing head start!”
“I was never comfortable with confrontation, but the Hard Conversations Toolkit made me realize that it’s possible to change confrontation into conversation. By being vulnerable and honest rather than defensive and always needing to be right, I know that I give other people the freedom to do the same. And that’s what creates genuine connection, relationships, and healing.”
“This course taught me that I don’t have to show up perfect and persuasive in the hard conversations. In fact, my vulnerability and willingness to question my own assumptions are important assets. I learned that a hard conversation can be a beautiful way to expand a relationship. It doesn’t have to be about fighting or coming out on top or being ‘right.’ It can be about those places where there’s room to grow and come to new realizations about your circumstances and relationships. This is ultimately very freeing.”
“I would recommend the Hard Conversations Toolkit to anyone who struggles with effective communication or confrontation. Since completing the course, my tough conversations are more rational and pragmatic—instead of emotional, all over the place, and drawn out. The nine pointers in the course for an effective and complete conversation are a great help when it comes to staying on track. Hard conversations are still hard, but I feel more prepared and satisfied at the end of them, now that I have the knowledge that the toolkit provides.”
“This course makes the beneficial distinction between assertive/powerful and aggressive/domineering. Lessons learned from Hard Conversations provide insight into the benefits of recognizing your inner power while providing the tools to verbally communicate your strength.”
“To show up authentically in the world often requires us to speak truths that are scary and hard. Many of us, however, were taught the opposite: to not rock the boat or ruffle feathers. But when we are not able to ask for what we need, we end up hurting not only ourselves but those around us. The Hard Conversations Toolkit provides step-by-step processes for having the hard conversations but also for identifying when they are necessary and how to prepare for the what and why. It honestly feels like a strong hand-holding along the path, especially helpful for those of us who are learning to break the cycle of silence and start to say what we need. One of the most powerful parts of this course is the workbook section, which allows for processing feelings, fears, and even resistance along the way. Coupled with the audio empowerment series, this course has already allowed me to make confident changes in the way that I address hard conversations.”
How long have you been letting
that hard conversation eat at you?
What if you could just get these tricky talks out of the way and breathe
a sigh of “that went better than I thought it would” relief?
What if you could get insanely good at saying what you need to say, every time? Without putting it off.
Never again hold it in till you’re bursting with blame and resentment.
Say goodbye to shit-storms of passive-aggressive finger-pointing, or explosive anger and accusations.
You’re about to find out what life is like when you don’t sit on resentment, nurse grudges,
or let confrontations go off the rails.
(Spoiler: It’s amazing.)